Internet banking users should carefully monitor Trojan Spyware attacks because they can lead to financial fraud on their online accounts.
Kasikornbank recommends its K-Cyber Banking users take the following precautionary measures before conducting any financial transactions:
- You must always check the third-party account number and/or name shown in your opt-in SMS message to make sure the third-party information is correct before entering the OTP (one-time password) to confirm the transaction.
If your computer is infected with a Trojan, the instruction sent to the K-Cyber Banking system as well as information shown on the computer screen will be altered by the virus.
- You must always check the third-party account number and/or name shown in the e-mail confirmation sent to you from K-Cyber Banking after each transaction is completed.
If you find any irregularity in the OTP SMS or e-mail, you should immediately call the K-Contact Centre (02-888-8888) to suspend your K-Cyber Banking service until you are certain the Trojan has been eliminated from your computer.
- You should set your preferences to let the system notify you by e-mail every time you log in to K-Cyber Banking.
- In order to minimise risks from Trojans on your computer, you should follow security tips shown on the log in page. For example, regularly update your computer programmes (for example, operating systems, browers, and antivirus programmes), do not click on any URL links in any e-mails to access the bank's online banking system, and do not visit any dubious websites or run any suspicious programmes.
KBank said if customers follow its security measures, they will not be asked to participate in any security tests.
Therefore, users must not follow any requests to enter their user ID and password, especially by OTP SMS sent to their mobile phones to perform security testing.
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